Returns & Exchanges
Given the bespoke nature of building installation services, which are tailored to the specific requirements of each residential or commercial project, returns of services are not applicable. Our work is inherently tied to on-site construction processes, involving labor, materials, and integration with existing structures—factors that make reversing or “returning” completed services impractical. However, we are committed to ensuring your satisfaction with our work, and we have clear procedures for addressing concerns related to service quality or supplied materials.
1. Service Quality Concerns
If you believe our installation services do not meet the agreed-upon standards, specifications, or industry best practices, please notify us within 14 days of project completion at Michael1PeterEllis@outlook.com or +44 7400 451740.
- We will conduct a thorough review of your concerns, including an on-site inspection if necessary, to assess the issue.
- If the concern is validated (e.g., work fails to meet contractual specifications or industry standards), we will promptly arrange for remedial work at no additional cost to you. This may include corrections, adjustments, or re-installation of affected components, as required to bring the work in line with the agreed terms.
- Remedial work will be scheduled in coordination with you and your project timeline to minimize disruption.
2. Materials or Products Supplied by PTAH INSTALLATIONS LIMITED
In cases where we supply materials, fixtures, or equipment as part of our installation services (e.g., specialized fittings, hardware, or components), the following applies:
- Defective Items: If items are found to be defective (e.g., manufacturing faults, damage, or non-compliance with agreed specifications) within 30 days of delivery or installation, notify us immediately with details and supporting evidence (e.g., photos). We will:
- Arrange for a replacement of the defective item(s) at no cost, subject to verification.
- Coordinate the removal of the defective item and installation of the replacement, where required, as part of our service commitment.
- Incorrect Items: If we supply items that do not match the agreed specifications (e.g., wrong model, size, or material), notify us within 7 days of delivery. We will replace the incorrect items with the correct ones promptly, including any necessary adjustments to ensure compatibility with the installation.
3. Exclusions
- We are not liable for issues arising from:
- Damage caused by improper use, neglect, or modifications to the installation by third parties or the client after completion.
- Wear and tear of materials over time, which is a natural result of usage in residential or commercial settings.
- Defects in materials supplied by the client or third parties (not by PTAH INSTALLATIONS LIMITED).
Our goal is to resolve any concerns efficiently and fairly, upholding the quality and reliability that define our services. For further clarification, please contact us using the details provided.